Frequently Asked Questions


 


 

STEELERS PRESOLD

How do I purchase parking for a single Steelers Game?

Steelers presold parking is sold by the season only. We do not presell parking for individual games. There is very limited game day cash parking available on a first-come, first-served basis.

How do I purchase Steelers parking for a season?

Any available Steelers Season presold parking is posted exclusively on our website at the beginning of June each year. You may download and complete an application form at that time.

Can I purchase handicap parking in advance?

Handicap parking is on a first-come, first-served basis. There are a limited number of handicap spaces in all of our lots and garages. Presold handicap parking is not available.

How do I login to my Steelers Presold customer account?

You may login to your Steelers reserved parking account by visiting https://secure.alcoparking.com. Once at the secure website, enter your username and password.

How do I transfer my account to someone else?

You may download an Account Transfer form by logging into your Steelers Presold customer account. Click on "Forms" and choose "Account Transfer Form". Complete, sign, and return the form to the Reserved Parking department at This email address is being protected from spambots. You need JavaScript enabled to view it. . Or mail to:

Alco Parking Corporation
ATTN: Reserved Parking
501 Martindale Street
Pittsburgh, PA 15212

How do I change the address on my account?

You may download an Account Information Change form by logging into your Steelers Presold customer account. Click on "Forms" and choose "Account Change/Cancel Form". Complete, sign, and return the form to the Reserved Parking department at This email address is being protected from spambots. You need JavaScript enabled to view it. . Or mail to:

Alco Parking Corporation
ATTN: Reserved Parking
501 Martindale Street
Pittsburgh, PA 15212

How do I cancel my Steelers Season Presold parking?

You may download an Account Cancellation form by logging into your Steelers Presold customer account. Click on "Forms" and choose "Account Change/Cancel Form". Complete, sign, and return the form to the Reserved Parking department at This email address is being protected from spambots. You need JavaScript enabled to view it. . Or mail to:

Alco Parking Corporation
ATTN: Reserved Parking
501 Martindale Street
Pittsburgh, PA 15212

 

STEELERS GAME DAY

Can I come early? What time do you open?

All lots and garages open 5 hours prior to kickoff. You may not enter the lot, or form a lineup prior to that time.

Can I park overnight after the game?

Overnight parking is not allowed. All patrons must exit the lots within one hour of the event concluding.

What are your tailgating policies?

Please see our Game Day Parking Guide at http://www.alcoparking.com/heinz-field-pnc-park for our tailgating policies.

Can I purchase handicap parking?

Handicap parking is on a first-come, first-served basis. There are a limited number of handicap spaces in all of our lots and garages. Presold handicap parking is not available.

Can I purchase a space only for tailgating?

No. A vehicle must be in every space. If you are using a space for tailgating, the parking attendant may ask you to move, and ultimately, ask you to leave the lot.

Do you accommodate oversize vehicles?

No. Due to the small number of parking spaces available on the North Shore, we cannot accommodate oversize vehicles.

What are the restrictions for vehicle size?

The vehicle must be able to fit into the parking space, and the parking attendant must be able to fit a vehicle on either side, as well as the front and back of the vehicle.


BASEBALL

The event was rained out. Can I get a rain check?

Yes. The parking pass for the game that was rained out may be used for the rescheduled game, as well as any weekday games (Monday – Thursday).

Can I come early? What time do you open?

All lots and garages open 4 hours prior to the start of the game. You may not enter the lot, or form a lineup prior to that time.

Can I park overnight after the game?

Overnight parking is not allowed. All patrons must exit the lots within one hour of the event concluding.

What are your tailgating policies?

Please see our Game Day Parking Guide at http://www.alcoparking.com/heinz-field-pnc-park for our tailgating policies.

Can I purchase handicap parking?

Handicap parking is on a first-come, first-served basis. There are a limited number of handicap spaces in all of our lots and garages. Presold handicap parking is not available.

For anyone using a handicap hanger tag, we suggest using the Gold 4 Lot.

How do I purchase presold Pirates parking?

Pirates presold parking is available through the Pirates ticket office at 1-800-BUY-BUCS, or through your Pirates sales representative for season packages only.

Can I purchase presold Pirates parking for a single game?

Presold parking for single Pirates baseball games is available exclusively at https://www.parkingpanda.com/pittsburgh-parking.

Daytime Baseball and Commuter Parking

Daily commuter cash parking is not available during Pirates daylight games. All North Shore locations are closed to daily commuters on daylight baseball game days. Monthly leaseholders will be notified on a game-by-game basis.

 

CULTURAL DISTRICT EVENT PARKING

How do I reserve a parking space for a show at the Theatre Square Garage?

All parking reservations for Theatre Square are done through the Pittsburgh Downtown Partnership.
You may fill out the online request form at: http://www.downtownpittsburgh.com/getting-around/parking/reservation
If you have any questions you may contact Lynda Fairbrother at Pittsburgh Downtown Partnership, at (412) 566-4190.

 

MONTHLY LEASES

How do I login to my Monthly Lease account?

You may login to your Monthly Lease account by visiting https://alcoonline.com/alps/login.html and entering your username and password.

I do not remember my password for my Monthly Lease account.

Please click the "Forgot my password" link on the Monthly Leaseholder login page at https://alcoonline.com/alps/login.html.

How do I get on the waiting list for a Monthly Lease at a specific location?

You may apply for a lease, and be put on a waiting list for one of our locations by visiting https://alcoonline.com/alps/apply.html, completing the application form, and creating an account.